These General Terms and Conditions regulate the relationship between F.Activities Azores Adventure Lda (the Company) and their Clients (You).
Once your booking is confirmed, the following conditions form the basis of your contract with F.Activities Azores Adventure Lda and, by default, you assume full knowledge and acceptance of them.
THE COMPANY’S RESPONSIBILITIES
The Company shall provide the services to the Customer in accordance with the booking and shall allocate adequate resources to the services to enable compliance with generally recognized practices and standards.
The Company should co-operate with the Client in all aspects related to the services.
The company must ensure that their team is competent and careful in the execution of services, including compliance with all applicable health and safety regulations.
The Company shall, before the date on which the Services are to start, obtain, and at all times maintain all necessary license’s and consents, all necessary insurance and comply with all relevant legislation in relation to the Services.
The Company is responsible for the safe conduct of client activities and may suggest an adapted itinerary for this purpose. Only the company (staff) will decide whether or not conditions are safe and whether activities are possible.
The Company does not accept liability or responsibility for personal injury to, or the death of any participant how so ever caused unless proved negligent.
The Company does not accept liability for death, injury or illness caused by events outside of our activities.
CUSTOMER’S OBLIGATIONS AND AWARENESS
The Client should be aware of the activity details and requirements. Particular conditions and requirements may apply and are described.
The Client shall inform the Company at the time of booking of any medical conditions, pregnancy, mobility impairment, illnesses, disability or allergies of any participant and of any medication or medical requirements that may be relevant to the activities scheduled. Failure to provide such information will constitute a breach of these terms and conditions and could result in cancellation of the booking or the participant being removed from the affected activity without the possibility of a refund.
For safety reasons and depending on the activities, pregnant women are not accepted, unless given permission by a doctor or health care professional. For the same reasons if the Client does not fit the equipment provided, the activity may be denied. The measure limits are described in each activity.
The Company may apply age restrictions described in each activity.
The client must behave in such a manner as not to put themselves, other participants or staff at risk. No drugs or alcohol will be tolerated and that anyone who appears to be impaired by drugs or alcohol will be removed from the activity without the possibility of a refund.
During the activities the Company may take some photos and films that can be used for different promotions and shared with other Clients. In case the client does not agree he must inform the Company.
The Company does not accept any responsibility regarding loss or damage off personal belongings during the activity provided.
All activities performed by the Company are provided with Liability insurance, which covers patrimonial and non-patrimonial damages to third parties and clients and also a Personal Accident Insurance. For the specific conditions the Customer should contact the Company in order to request it.
PAYMENTS, ALTERATIONS AND CANCELLATION
The reservation will just be effective upon the full payment from the Customer. Other conditions may apply if previously agreed between the Company and the Client.
If the Company is forced to suggest a major change to the Customer´s booking, it will be informed as soon as is reasonably possible. The Client will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
The Company reserves the right to defer the date for performance of the services, or to terminate the agreement, if it is prevented from, or delayed in, carrying out it’s business by acts, events, omissions or accidents beyond its reasonable control, including but not restricted to,strikes, lockouts or other industrial disputes (whether involving the workforce of the supplier or any other party), failure of a utility services or transport network, act of God, war, riots, civil commotion, malicious damage, compliance with any law or governmental order, rules, regulation or direction, accident, breakdown of plant machinery, fire, flood, storm or default of suppliers or subcontractors. The Customer will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
The Company reserves the right to defer the activity date or cancel it if the number of participants does not reach the minimum required to start the excursion. The Customer will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
Cancellations made up to 24 hours before the activity starts: full refund of the reservation amount. The refund may take up to 30 days to be credited back to the customer’s account (counting from the cancellation date).
Cancellations made less than 24 hours before the activity starts or no-shows: total loss of the reservation amount.
In specific situations the Company may apply a different cancellation policy . Customer shall be informed and give is acceptance
