Terms and Conditions

Please consult the Fun Activities Terms and Conditions applicable to our activities and bookings in the Azores.

On this page, you will find information regarding responsibilities, participation requirements, payments, changes, cancellations, and the conditions applicable to individual and group bookings.

TERMS AND CONDITIONS

These General Terms and Conditions regulate the relationship between F.Activities Azores Adventure Lda (the Company) and their Clients (You).
Once your booking is confirmed, the following conditions form the basis of your contract with F.Activities Azores Adventure Lda and, by default, you assume full knowledge and acceptance of them.

THE COMPANY’S RESPONSIBILITIES

The Company shall provide the services to the Customer in accordance with the booking and shall allocate adequate resources to the services to enable compliance with generally recognized practices and standards.
The Company should co-operate with the Client in all aspects related to the services.
The company must ensure that their team is competent and careful in the execution of services, including compliance with all applicable health and safety regulations.
The Company shall, before the date on which the Services are to start, obtain, and at all times maintain all necessary license’s and consents, all necessary insurance and comply with all relevant legislation in relation to the Services.
The Company is responsible for the safe conduct of client activities and may suggest an adapted itinerary for this purpose. Only the company (staff) will decide whether or not conditions are safe and whether activities are possible.
The Company does not accept liability or responsibility for personal injury to, or the death of any participant how so ever caused unless proved negligent.
The Company does not accept liability for death, injury or illness caused by events outside of our activities.

CUSTOMER’S OBLIGATIONS AND AWARENESS

The Client should be aware of the activity details and requirements. Particular conditions and requirements may apply and are described.
The Client shall inform the Company at the time of booking of any medical conditions, pregnancy, mobility impairment, illnesses, disability or allergies of any participant and of any medication or medical requirements that may be relevant to the activities scheduled. Failure to provide such information will constitute a breach of these terms and conditions and could result in cancellation of the booking or the participant being removed from the affected activity without the possibility of a refund.
For safety reasons and depending on the activities, pregnant women are not accepted, unless given permission by a doctor or health care professional. For the same reasons if the Client does not fit the equipment provided, the activity may be denied. The measure limits are described in each activity.
The Company may apply age restrictions described in each activity.
The client must behave in such a manner as not to put themselves, other participants or staff at risk. No drugs or alcohol will be tolerated and that anyone who appears to be impaired by drugs or alcohol will be removed from the activity without the possibility of a refund.
During the activities the Company may take some photos and films that can be used for different promotions and shared with other Clients. In case the client does not agree he must inform the Company.
The Company does not accept any responsibility regarding loss or damage off personal belongings during the activity provided.
All activities performed by the Company are provided with Liability insurance, which covers patrimonial and non-patrimonial damages to third parties and clients and also a Personal Accident Insurance. For the specific conditions the Customer should contact the Company in order to request it.

PAYMENTS, ALTERATIONS AND CANCELLATION

The reservation will just be effective upon the full payment from the Customer. Other conditions may apply if previously agreed between the Company and the Client.
If the Company is forced to suggest a major change to the Customer´s booking, it will be informed as soon as is reasonably possible. The Client will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
The Company reserves the right to defer the date for performance of the services, or to terminate the agreement, if it is prevented from, or delayed in, carrying out it’s business by acts, events, omissions or accidents beyond its reasonable control, including but not restricted to,strikes, lockouts or other industrial disputes (whether involving the workforce of the supplier or any other party), failure of a utility services or transport network, act of God, war, riots, civil commotion, malicious damage, compliance with any law or governmental order, rules, regulation or direction, accident, breakdown of plant machinery, fire, flood, storm or default of suppliers or subcontractors. The Customer will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
The Company reserves the right to defer the activity date or cancel it if the number of participants does not reach the minimum required to start the excursion. The Customer will have the choice to either accept the change or cancel the booking and receive a full refund of all values paid.
Cancellations made up to 24 hours before the activity starts: full refund of the reservation amount. The refund may take up to 30 days to be credited back to the customer’s account (counting from the cancellation date).
Cancellations made less than 24 hours before the activity starts or no-shows: total loss of the reservation amount.
In specific situations the Company may apply a different cancellation policy . Customer shall be informed and give is acceptance.

INSURANCE AND CLIENT LIABILITY WAIVER

Signing the activity registration forms is required and implies the Customer’s acceptance of the following terms and conditions, which will also be provided on the day of the activity and signed by the Customer.

1. F. ACTIVITIES AZORES ADVENTURE LDA (“FUN”), in accordance with applicable Portuguese law (Decree-Law No. 108/2009 of 15 May, as amended by Decree-Law No. 95/2013 of 19 July), is insured by Allianz Portugal, S.A. under Civil Liability Policy No. 9500245064 (€50,000) and Personal Accident Policies No. 208090347, 208090326, 208100362, and 208096684 (covering death or permanent disability and medical expenses).
2. The Client acknowledges and fully understands that participation in FUN activities (including, but not limited to, canyoning, coasteering, hiking, kayaking, SUP, e-biking, and biking) involves inherent risks and hazards, including but not limited to: walking on uneven terrain; changes in weather conditions that may result in slippery surfaces; improper use of equipment and/or inappropriate conduct by the Client; falls; overexertion; vertigo; inability to remain within designated areas; and impact or collision with trees, other participants, or guides. The Client freely accepts and fully assumes all such risks and hazards described above, including the possibility of personal injury, disability, or death, as well as damage to or loss of personal belongings (including, but not limited to, rings, earrings, necklaces, cameras, mobile phones, glasses, contact lenses, etc.), arising from risks and/or hazards inherent to participation in FUN activities.
3. The Client undertakes to respect the environment and natural areas where the activity takes place and to minimize human impact as much as possible, including by not polluting and by following designated paths and the guides’ instructions.
4. The FUN guide(s) assigned to you may need to make decisions regarding safety. Compliance with and respect for decisions made by the FUN representative is a condition of booking. Should you fail to follow the representative’s instructions, or if your conduct is incompatible with the overall enjoyment and well-being of other clients, we reserve the right to refuse your continued participation in the tour. In such cases, no refund, compensation, or coverage of any additional costs will be provided.
5. The Client undertakes to behave in a manner that does not endanger themselves, other participants, or staff. The use of drugs or alcohol is strictly prohibited, and any person appearing to be under the influence will be removed from the activity without refund. FUN shall not be held responsible for the conduct of other clients participating in the tour or for any damage to facilities caused by such conduct.
6. Due to the nature of the activities, the Client declares that they are fully aware of the associated risks and confirms that they are in PERFECT PHYSICAL AND MENTAL HEALTH AND NOT PREGNANT. The Client further declares that they possess basic skills and confidence in an aquatic environment. The Client must inform FUN of any serious or chronic illness or allergies that may increase the risks associated with the activity. The company reserves the right, on site, to refuse participation to any person who does not demonstrate adequate physical condition and/or mobility for the activity, or whose participation may compromise their own safety or that of the group.
7. This Insurance, Liability Waiver and Release, as well as the rights, duties, and obligations contained herein, shall be governed by and construed exclusively in accordance with Portuguese law, and no other jurisdiction.
8. The Client agrees to defend, release, and indemnify Fun Activities Azores Adventure from and against any and all liability arising from property damage or personal injury caused to third parties as a result of the Client’s participation in the activities.
9. Any images captured during our activities may be used by the company for promotional purposes, including but not limited to catalogs, posters, videos, and online publication. Such images will always respect the Client’s dignity.
10. FUN may disclose Client information to the extent required by law, in connection with any legal process or proceedings, and for the purpose of establishing, exercising, or defending its legal rights, as well as for the sale of any product or equipment management. Except as stated in this paragraph, we will not disclose your information to third parties.
11. I sign to confirm that I have been informed of all important information regarding the activity, including safety conditions and rules, operation, and

VERSION: FUN_TERMOS.GERAL2026
DATE: 27/05/2026

Terms and Conditions – Group Bookings

The conditions below apply to all bookings made directly or through partners and may vary depending on the size of the group.
For group bookings, a special price will be defined, as well as specific commercial and logistical conditions, agreed in advance and valid upon compliance with the agreed minimum number of participants.

1. Definition of a Group

For the purposes of these conditions, a group booking is defined as any booking with 8 or more participants.
Bookings of up to 7 participants are considered standard bookings and are subject to the General Terms and Conditions, as described in our Terms and Conditions.

2. Availability

The confirmation of group bookings is always subject to Fun Activities’ availability.
Requests made with shorter notice may be analysed on a case-by-case basis, depending on operational availability.

3. Final List of Participants

The final list of participants must be submitted up to 15 days before the date of the activity.
After this deadline, the number of participants will be considered final, unless otherwise agreed in advance by both parties.
Any changes requested after this deadline may not be guaranteed and will be subject to availability.

4. Group Confirmation and Deposit

A deposit of 30% of the total booking value will be required, to be paid up to 15 days before the date of the activity.
This deposit guarantees the confirmation of the booking and the allocation of the necessary human and logistical resources.

5. Final Payment

The total amount of the booking must be paid up to 48 hours before the activity takes place, by bank transfer or another method previously agreed between the parties, unless otherwise agreed in advance.

6. Group Changes and Cancellations

For group bookings, individual cancellations are not permitted. The following conditions apply:
Up to 15 days before the activity:

Full group cancellation free of charge;
Adjustments to the number of participants without penalty.

After 15 days before the activity:

In the event of a group cancellation, the 30% deposit is non-refundable.

No-Show

Failure of participants to attend without prior notice (no-show) does not entitle them to any refund, and the corresponding amount will be considered part of the group booking.

7. Other Situations

Unforeseen, emergency or force majeure situations may, exceptionally, be analysed internally and assessed on a case-by-case basis.
Any adaptation of the conditions does not automatically imply exemption from costs.

Fun Activities also reserves the right to review or adjust these conditions in the event of recurring cancellations or no-shows.

8. Prices and Commissions

Special prices and agreed commissions are valid upon compliance with the minimum number of participants defined for each group.
Any reduction below this number may result in a revision of the previously agreed commercial conditions.

Fun Activities seeks to maintain a close, transparent and flexible relationship with its partners and clients, while ensuring appropriate operational management and the best possible experience for all groups.